Privacy Policy

For definitions please review the Instinctive Notes Terms of Service.

Instinctive 3 is committed to protecting the privacy of Your information. This Privacy Statement describes the Company's privacy practices, including how we use, manage and protect Your information

Collection of Information

Instinctive 3 collects information about You when You knowingly provide it to us. The Company may collect information from You when You use our Website, our Applications or deal with us by email, on the phone or any other means of communication.

Information we collect about You

When You express an interest in obtaining additional information about the Service or You register to use the Service, the Company requires You to provide personal contact information, such as name, company name, address, phone number, email address, username or other details necessary to operate the service.

When You subscribe to the Service, the Company requires You to provide billing information, such as billing name and address, credit card number or other details necessary to operate Your subscription.

The Company may also ask You to provide additional optional information. Where information is optional we will identify it as optional.

Instinctive 3 does not store Your credit card details

All credit card details used for Your subscription payments for the Service are encrypted, sent to and stored directly by our Third Party billing processor to automatically bill Your credit card on a recurring basis.

Our Third Party Billing processor is PCI DSS Level 1 compliant and has the highest levels of security to ensure your credit card details are safe.

Credit card information is never processed or stored by Instinctive 3.

Service Use Information

As You navigate the Company’s Website or use Applications, Instinctive 3 may also collect information through the use of commonly used information gathering tools, such as cookies or device identifiers. Service Use Information includes standard information from Your Web browser (such as browser type and language), Your Internet Protocol (“IP”) address, Your device identifier, and the actions You take on the Company’s Website (such as the Web pages viewed and the links clicked) or with the Company's Applications.

Data You provide to the Service

As You use the Service You will enter information relating to the operation of the Service which will be stored to provide ongoing, correct and efficient operation of the Service.

Where you input Data related to Your own customers, or other third parties, You are responsible for the Data accuracy, having an adequate Privacy Policy in place and collecting the correct consents.

The Company will provide tools as part of the service to allow you to meet your own Privacy requirements, including providing your customers with the Data You hold on them, or updating any Data which may be inaccurate.

Use of Information

The information we collect is used for reasonable business purposes in order to provide to You the Services You have requested and operate our business efficiently.

Information we collect about You

We may use information You have provided for billing, identification, authentication, research, and also for contacting You when necessary.

Information may additionally be used to develop and customise our Service to better meet Your needs and preferences and to offer products and services which may be of interest to You.

Instinctive 3 uses credit card information solely to check the financial qualifications of prospective customers and to collect payment for the Service.

If You do not provide personal information to us we may not be able to provide our Services or the Services most suited to Your needs.

You can opt-out of email communications

Instinctive 3 sends billing information, product information, Service updates and Service notifications to You via email.

Where appropriate, email communication will contain clear and obvious instructions describing how You can opt to be removed from the specific mailing list. Instinctive 3 will remove You upon Your request.

Customers cannot opt out of receiving transactional emails related to their account with Instinctive 3 or the Services.

Service Use Information

Instinctive 3 uses commonly used information gathering tools to make interactions with the Company’s Website and Applications easy and meaningful.

Cookies and device identifiers

For non-Subscriber to the Service Instinctive 3 may store a Cookie on Your machine which does not identify You or give us any information about Your computer but helps us to recognise You when You re-visit our website and to co-ordinate Your access to different pages on the website. With most Internet Browsers, You can erase Cookies from Your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored.

For Subscribers to the Service Instinctive 3 will store Cookies, user device identifiers, or other information which allow the Company to uniquely identify You. This is required to correctly and efficiently operate the Service.

When using Applications there may be bugs or other issues which cause the Applications not to work as expected. In these cases the Application will send detailed diagnostic information to the Service to assist with identifying the cause of any issues and providing solutions.

Instinctive 3 may use commonly used information gathering tools along with information we collect about You to provide You with information about the Company and the Services.

IP Addresses

When You visit Instinctive 3's Website or use the Applications, the Company collects Your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, Instinctive 3 uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Website.

Third Party Cookies

From time-to-time, Instinctive 3 engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web site or use our Applications. Instinctive 3 may also use other third-party cookies to track the performance of Company advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it.

Instinctive 3 monitors Data You provide to the Service

Instinctive 3 can access non-identifying and aggregated usage information, entered and stored in the service by You, in order to better understand how our customers are using the Service so we can further improve the Service. Aggregate Data may be used to provide general insight to our customers and commercial partners or for marketing, research and other purposes.

Access to Information

You can request access to the information Instinctive 3 holds about You. We will provide this except in the limited circumstances in which we are not permitted to in order to comply with the law.

Instinctive 3 will store Data which is entered by You, through our Website, through an Application we provide or using a third party service.

You may correct the information we hold about You

You may request that we correct personal information we hold about You that is inaccurate or out of date. If You request that we delete Your personal information, we will take all reasonable steps to do so unless we need to keep it for legal, auditing or operational purposes.

You own Your Data

The Data entered by You remains Your property and the Company will not use nor make available for use any of this information without Your permission unless otherwise described in this privacy policy or our Terms of Service.

You control who has access to Your Data

The Data entered by You is stored securely in a database and is only accessible to any person You have authorised to use the Service unless otherwise described in this privacy policy.

You may access Your Data at any time

On request Instinctive 3 will provide You with a full export of the Data in a common file format determined by the Company.

Instinctive 3 may permanently delete Your Data 90 days after Your Serivce is suspended, You stop paying for the Service or at Your request unless we are required to keep it for legal, auditing or internal business purposes. At this point it will not longer be availabe for export.

Safeguarding Your information

Personal information and Data provided to the Service is available through our Website. You, or any Invited User, must create a password protected login for the Web site to ensure that Your Data remains secure.

It is Your responsibility to keep Your password and the devices You use to access the Service secure to ensure that there will be no unauthorised access.

Due to the sensitive nature of You information and Data we do not re-send forgotten passwords by email, nor do we provide personal information or passwords over the phone. You must follow online instructions to reset Your password if You forget it.

All passwords are encrypted. Instinctive 3 cannot see Your passwords, we can only reset them.

Sharing Information

Instinctive 3 may share Your personal information and Data with the Company's service providers or as required to comply with a legal process.

Unless described in this privacy policy, Instinctive 3 does not share, sell, rent, or trade any information provided with third parties for their promotional purposes.

Business operations

Instinctive 3 uses third party service providers in support of ongoing business operations. Services including website hosting, IT backup, payment services or other IT and supporting services. Where necessary, the Company may share personal information about You and Your Data in order to allow our service providers to provide operations in support of our business or to contact You on our bahalf.

Marketing

From time to time, Instinctive 3 may partner with other companies to jointly offer products or services. If You purchase or specifically express interest in a jointly-offered product or service from Instinctive 3, the Company may share Your personal information collected in connection with Your purchase or expression of interest with our joint promotion partner(s). Instinctive 3 does not control our business partners’ use of the information we collect, and their use of the information will be in accordance with their own privacy policies. If You do not wish for Your information to be shared in this manner, You may opt not to purchase or specifically express interest in a jointly offered product or service.

Legal responsibilities

Instinctive 3 may disclose personal information about You or Your Data if the Company believes it violates our Terms of Service.

Instinctive 3 reserves the right to use or disclose personal information about You or Your Data if it is required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.

Instinctive 3 may disclose personal information about You or Your Data if some or all of the assets and operations of our business are or may be transferred to another party.

Storage of Information

The Company may hold Your personal information in electronic databases. We take all reasonable steps to keep any personal information we hold about You secure. We use encrypted connections whenever we collect or process Data and Data is held in encrypted form while it is stored by the Company.

We restrict access to personal information to our employees, contractors and agents who require that information in order to operate and develop our Service.

Storage providers

Instinctive 3 may use third party providers to store Your personal information and Data on our behalf as necessary for our ongoing business operations. The Company's third party providers are carefully selected to have privacy policys and practices which are in line with this privacy policy. Third Party privacy policys may change and we do not guarantee that their privacy terms always remain in line with this privacy policy.

Storage Location

Instinctive 3 stores Your Data in the location that provides ongoing, correct and efficient operation of the Service.

Where possible we attemmpt to hold Your Data in Your country of residence but we may not be able to do so in all cases depnding on the impact on delivery of the Service.

In some cases your data may be stored overseas. If it is we will endeavour to indicate which Data is held in which locations but we are under no obligation to do so.

Regardless of where personal information and Data is stored this privacy policy will remain in effect.

Data Transmission

You Data is sent securely across the Internet. All communication by the Service utilises SSL encryption with certificates supplied by trusted leaders in online security services. All Data sent between our Website, our Applications and our Service is encrypted.

The Internet itself is not a secure environment. You should only enter Data within a secure environment. This means that Your browser must support the encryption security used in connection with the Service.

Third Party Services

Instinctive 3 may provide connections between our Services and other third party services. The connections may transfer data from the Instinctive 3 Service to the third party service. Instinctive 3 takes no responsibility for the privacy practices or content of these applications or services.

You are responsible for checking the Privacy Policy of any third-party applications or services that You link Instinctive 3 Services to.

Changes to this Privacy Statement

Instinctive 3 reserves the right to change this policy at any time and any amended policy is effective upon the posting on this Website. Instinctive 3 will communicate these changes to You via notification on this Website.

Please read our Terms of Service

Use of the Service is subject to Instinctive 3's Terms of Service and they should be read in conjunction with this Privacy Policy. In the event of a conflict or disagreement between this Privacy Policy and the Terms of Service, the Terms of Service will prevail.

Contacting Us

Questions about this Privacy Statement can be sent to the info@instinctive3.com email address.

If You have a complaint about how Your personal information has been handled, please let us know us immediately. We take Your privacy seriously and we will respond to Your complaint as soon as we can.

Last Updated: 25 March 2013